Program Structure

Back

Total Quality Management

Objectives:

*      appreciate the importance of quality to the success of the company

*      diagnose the organization in light of the changes in external environment

*      determine which quality improvement tools are appropriate to the organization

*      be aware of the determinants to successful TQM implementation

*      learn the contemporary quality improvement techniques

Main topics include:

*        Standardization on quality management and quality assurance

*      Quality inspection and product quality

*      Quality control

*      Statistical Process Control

*      Cost of quality

*      Quality control circle

*      Re-engineering

*      ISO certification

*      5-s

*      Benchmarking

*      Various national quality awards (e.g. MBNQA, EFQM. Deming Prize)